What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

SoundPoint is a great place for hearing aids. Everyone is very pleasant to talk to and so very helpful if you have any questions. Marshall Eisner is very thorough in the work he does.

Florence O'Donnell, on Google

Scott was very helpful and easy to talk to. I’m so excited to be able to understand what people are saying around me and to me!

Linda Tuttle, on Google

We couldn’t be more impressed with how we are helped and treated by Marshall (provider) and his staff. He is so patient with my dad (who has some other health conditions) and we always leave there feeling heard and important. Marshall has helped my dad get the most out of...

Kelsey Quick, on Google

Marshall was very thorough,he answered all my questions and gave me some good advice. He cleaned my hearing aids which made a huge difference. I like that Marshall is not in a hurry to get me out the door and on to the next customer. Very professional and I will...

Steve Marohn, on Google

Marshall is professional and very knowledgeable in his job. He makes sure my hearing aids are clean and working well. He makes adjustments as necessary.... especially due to everyone wearing masks now. When sending texts regarding upcoming appointments, please send them 1-2 days BEFORE the appointment. Not the day of....

Peri Kujawa, on Google

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